Members can't join a group or topic

When a member can’t join a discussion, it’s most likely because of one of the following errors:

"We can't find this Group or Topic" error: The group or topic may be hidden. For members to join the discussion, leads must change the group or topic status to “Active.”
"Email or email domain _____ is not allowed to join" error: The group or topic has a setting turned on that restricts who and how members can join.
- Learn how to edit your group's settings.
- Learn how to edit your topic's settings.
"Brand New Group" error: The group doesn't have any members or topics yet. For members to join the discussion, leads must add members or topics to the group.
Member gets "isn't eligible for an account" error: If a member gets this error, make sure they try to open Flip at my.flip.com. This happens when they're only eligible for a member account and try to sign in through a URL meant for leads instead of joining a group as a member.
- Note: If you're a lead and repeatedly get this error message, contact our Support team here.

How to activate a Group

Go to info.flip.com and log in.
At the left, in your groups home, select the group you want to activate.
- To find an archived group in "Manage groups": At the top right, click your Profile photo bubble > Manage groups . Above your groups list, click Archived group.
Above your group's cover image, click Activate group.
- In "Manage groups": Next to your group, click More > Activate group .

Important: You're only able to activate a topic on Flip on web.

Go to info.flip.com and log in.
At the left, in your groups home, select the group with the topic you want to activate.
Next to the topic, click More > Activate topic .

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