When a member can’t join a discussion, it’s most likely because of one of the following errors:
- "We can't find this Group or Topic" error: The group or topic may be hidden. For members to join the discussion, leads must change the group or topic status to “Active.”
- "Email or email domain _____ is not allowed to join" error: The group or topic has a setting turned on that restricts who and how members can join.
- "Brand New Group" error: The group doesn't have any members or topics yet. For members to join the discussion, leads must add members or topics to the group.
- Member gets "isn't eligible for an account" error: If a member gets this error, make sure they try to open Flip at my.flip.com. This happens when they're only eligible for a member account and try to sign in through a URL meant for leads instead of joining a group as a member.
- Note: If you're a lead and repeatedly get this error message, contact our Support team here.
How to activate a Group
- Go to info.flip.com and log in.
- At the left, in your groups home, select the group you want to activate.
- To find an archived group in "Manage groups": At the top right, click your Profile photo bubble
> Manage groups
. Above your groups list, click Archived group.
- To find an archived group in "Manage groups": At the top right, click your Profile photo bubble
- Above your group's cover image, click Activate group.
- In "Manage groups": Next to your group, click More
> Activate group
.
- In "Manage groups": Next to your group, click More
- Open the Flip app.
- Select the group you want to activate.
- In the top right, tap More
.
How to activate a Topic
Important: You're only able to activate a topic on Flip on web.
- Go to info.flip.com and log in.
- At the left, in your groups home, select the group with the topic you want to activate.
- Next to the topic, click More
> Activate topic
.