Students can't join a group or topic

When a student can’t join a discussion, it’s most likely because of one of the following errors:

"We can't find this Group or Topic" error: The group or topic may be hidden. For students to join the discussion, educators must change the group or topic status to “Active.”
"Email or email domain _____ is not allowed to join" error: The group or topic has a setting turned on that restricts who and how students can join.
- Learn how to edit your group's settings.
- Learn how to edit your topic's settings.
"Brand New Group" error: The group doesn't have topics yet. For students to join the discussion, educators must add a topic to the group.
Student gets "isn't eligible for an account" error: This happens when a student tries accessing a link intended for the educator. If you are joining a group, ask your educator to explore this article to ensure they are sharing the proper link. If you are the educator, explore this article to ensure you are sharing the proper link.
- Note: If you're an educator and repeatedly get this error message, contact our Support team here.

How to activate a Group

Go to info.flip.com and log in.
At the left, in your groups home, select the group you want to activate.
- To find an archived group in "Manage groups": At the top right, click your Profile photo bubble > Manage groups . Above your groups list, click Archived group.
Above your group's cover image, click Activate group.
- In "Manage groups": Next to your group, click More > Activate group .

Important: You're only able to activate a topic on Flip on web.

Go to info.flip.com and log in.
At the left, in your groups home, select the group with the topic you want to activate.
Next to the topic, click More > Activate topic .

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