Schools and organizations may have strict third-party app access, network, and firewall settings. These settings can lead to issues when you try to use Flip. If you or your students in your organization have trouble when they try to join Flip, post or play a video, or receive emails, it’s most likely because of a setting restriction.
Important: You may need to contact your school or organization's IT department to change some of these settings.
Get access to use Flip
If you or your students in your organization have trouble when they try to join Flip, it’s most likely because your organization has not allowed access to Flip. You must contact your IT department to allow Microsoft email addresses to be used to access third-party apps.
To get access to Flip, share the following link with your IT department: https://login.microsoftonline.com/common/adminconsent?client_id=f1143447-b07a-4557-b878-b78df8d45c13
Note: If your IT department requests more information on how they can access third-party apps, such as Flip, share the following link: https://docs.microsoft.com/en-us/cloud-app-security/manage-app-permissions
Resolve network, firewall, email issues
If you or your students in your organization have trouble when they try to post a video, play a video, or receive emails, it’s most likely because of firewall and network restrictions. Make sure you or your IT department allowlist the settings below.
Allowlist email addresses
Allowlist email domains and ports
80 443 1935 8080
Resolve access to GIFs and camera lenses
Make sure you, your students, and your organization's IT department have allowlisted the following domains:
- For GIFs: www.giphy.com
For camera lenses:
If these troubleshooting steps still don't provide a solution and you have any questions, we are here for you. You can contact our Support team here.