Flip access and network settings

Schools and organizations have strict third-party app access, network, and firewall settings. These settings can lead to issues when you try to use Flip. If you, your students, or members of your organization have trouble when they try to join Flip, post or play a video, or receive emails, it’s most likely because of a setting restriction.

Important: You may need to contact your school or organization's IT department to change some of these settings.

Get access to use Flip

If you, your students, or members of your organization have trouble when they try to join Flip, it’s most likely because your organization has not allowed access to Flip. You must contact your IT department to allow Microsoft email addresses to be used to access third-party apps.

To get access to Flip, share the following link with your IT department: https://login.microsoftonline.com/common/adminconsent?client_id=f1143447-b07a-4557-b878-b78df8d45c13

Note: If your IT department requests more information on how they can access third-party apps, such as Flip, share the following link: https://docs.microsoft.com/en-us/cloud-app-security/manage-app-permissions

Resolve network, firewall, email issues

If you, your students, or members of your organization have trouble when they try to post a video, play a video, or receive emails, it’s most likely because of firewall and network restrictions. Make sure you or your IT department allowlist the settings below.

Allowlist email addresses

@flip.com
@microsoft.com
@email.flip.com
@amazonses.com
@email.amazonses.com
@takelessons.com

Allowlist email domains and ports

Ports

80
443
1935
8080

Domains

flip.com
*.flip.com
fpgd.it
microsoft.com 
*.microsoft.com 
fg-media-prod.s3.amazonaws.com
takelessons.com
*.takelessons.com
xmarketprodeastus.z13.web.core.windows.net

Resolve access to GIFs and camera lenses

Make sure you, your members, and your organization's IT department have allowlisted the following domains:

Contact us

If these troubleshooting steps still don't provide a solution and you have any questions, we are here for you. You can contact our Support team here.


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