Email or email domain is not allowed to join

If a student gets the error message “Your email or domain _____ is not allowed to join,” it means the group or topic has a student restriction on it. In the group or topic settings, educators are able to change various join settings.

If you're a student, learn how to sign in with your school email

Join a group or topic tips

Make sure to check the following when you try to join a group:

  • Use the correct join method: Check that you have the correct Join code or Join link (unique link).
    • If you are joining a group, ask your educator to explore this article to ensure they are sharing the proper link. If you are the educator, explore this article to ensure you are sharing the proper link.
  • Sign in with the correct email: You might select the wrong sign in email, such as your personal email instead of your school or organization email. To resolve, ensure you are signing in with the email associated with your school or organization.

If you continue to have issues when you join the group or topic, contact your teacher ("educator").

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