Update or delete your account

You’re able to update the account you use to sign in, create or change your password, or delete your account.

Important: You’re only able to change your account settings or delete your account on Flip on web. Currently, there’s no option to update these settings on the Flip app.

Update your email or password

You can change the email to your Flip account; a few restrictions may apply when you attempt to change email accounts.

  • The email you want to change to must not be associated with an existing Flip account.
  • If you’re an educator who uses an email with a school domain (@school.edu), there may be restrictions on some content when you change email sign in (see below for more details).

Create or update your Flip password

If you need to create or reset your password, you must have access to the email you used to sign in to Flip.

  1. Go to info.flip.com and log in.
  2. In the top right, click your Profile photo bubble Profile_bubble.png > Settings Settings.png.
  3. Scroll to “Password"
  4. If you do not know your current password, select "password reset email" and then follow the prompt from your email
  5. If you do know your current password, enter your current and new passwords
  6. Click "Change Password"

Change your email

  1. Go to info.flip.com and log in.
  2. In the top right, click your Profile photo bubble Profile_bubble.png > Settings Settings.png.
  3. Scroll to "Email."
  4. In the "Current Password" text box, enter your password.
  5. In the "New email address" text box, enter the email you want to change to.
  6. Click Change Email.
  7. To confirm your new email address, go to your email's inbox and open the email from Flip titled "Please confirm your account."
  8. Click Confirm my Email.
    • If the change is successful, a tab opens that says “Email Confirmed.” 

Notes:

  • If you sign out of Flip after you changed emails, make sure to sign in with the new email account. You’re no longer able to use the old email to sign in to Flip.
  • If your email change fails, submit a support request. Make sure to include both the email you currently use to sign in and the new email you want to change to.
Change your sign in email from a school domain

To change the email you use to sign in to Flip from a school domain to a personal or different school domain, follow these steps:

  1. Go to our Contact us form.
  2. Include your name and email address.
    • Important: If you still have access, include the school domain email you want to change from so we can verify your identity. This is for your security and the security of your student videos.
  3. Under "How can we help you?" select Account - I need help accessing my account.
  4. Under "Describe your problem here," include details on the school domain you'd like to change from and your new email. If possible, include any account information like join codes and names of groups or topics in your school domain account.
  5. Click Submit
  6. Ask your school's administrator to send us a Contact us form with this information:
    • State that you have permission to transfer your Flip account and all associated student videos to your new email address. 
    • Verify who you are.

Important: Educators using Flip under their school domain account agree to the Terms of Use and Privacy Policy for their students as representatives for their school district.

 

Delete your account

Important: 

  • When you delete your account, we remove your user content and it cannot be recovered. This is permanent.
  • If you'd like to additionally request the removal of any diagnostic data that may have been collected by Flip, you can submit a request through our Contact us form. This must be done within 14 days of the deletion of your account.

Here are the content effects of account deletion:

  • Permanently deletes groups, topics, videos, and Mixtapes you created.
  • Students who posted to your topic can still find their videos in their "My videos" page. All comments on the video from the topic are deleted.
  • If you added co-leads for a group or topic you created, they will no longer have access.
  1. Go to info.flip.com and log in.
  2. In the top right, click your Profile photo bubble Profile_bubble.png > Settings Settings.png.
  3. Scroll to "Delete Account." Then click the "Delete Account" button.
  4. In the "Delete Account" window:
    1. Check the boxes to acknowledge you understand what happens when you delete your account.
    2. In the "Email Address" text box, enter you email for this account.
    3. (Optional) Select a reason why you want to delete your account.
  5. Click Yes, delete account.

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