Update or delete your account

You’re able to update the account you use to sign in, create or change a Flip specific password, or delete your account.

Important: You’re only able to change your account settings or delete your account on Flip on web. Currently, there’s no option to update these settings on the Flip app.

Update the email account you use to sign in

You’re able to change with which email account you want to sign in. When you change emails, you should still have access to and control over all content both you and your topic members created. To change the email, you must have a Flip specific password.

A few restrictions may apply when you attempt to change email accounts:

• The email you want to change to must not already be associated with a Flip account. If you already have an account for that email, Flip won’t allow you to update to that email.
• If you’re an educator who uses an email with a school domain (@school.edu), there may be restrictions on some content when you change email sign in. Learn how to change your email from a school domain.

Step 1: Create or update your Flip password

If you need to create or reset your password, you must have access to the email you used to sign in to Flip.

Important: If you already set up and remember your Flip password, you can skip this step.

1. Go to info.flip.com and log in.
2. In the top right, click your Profile photo bubble > Settings .
3. Scroll to “Password,” and click password reset email.
4. Open the email you currently use to sign in to Flip.
5. Open an email from Flip titled “Reset your password.” In the email, click Reset my Password.
6. In the tab that opens, follow the password requirements to create a new password.

Step 2: Change your sign in email

Important: To complete the change, you must have access to the new email that you want to change to.

1. Go to info.flip.com and log in.
2. In the top right, click your Profile photo bubble > Settings .
3. Scroll to "Email."
4. In the "Current Password" text box, enter your Flip password.
5. In the "New email address" text box, enter the email you want to change to.
6. Click Change Email.
7. To confirm your new email address, go to your new email's inbox and open an email from Flip titled "Please confirm your account."
8. Click Confirm my Email.
   • If the change is successful, a tab opens that says “Email Confirmed.” 

Notes:

• If you sign out of Flip after you changed emails, make sure to sign in with the new email account. You’re no longer able to use the old email to sign in to Flip.
• If your email change fails, submit a support request. Make sure to include both the email you currently use to sign in and the new email you want to change to.

 

Delete your account

Important: 

• When you delete your account, we remove your user content and it cannot be recovered. This is permanent.
• If you'd like to additionally request the removal of any diagnostic data that may have been collected by Flip, you can submit a request through our Contact us form. This must be done within 14 days of the deletion of your account.

Here are the content effects of account deletion:

• Permanently deletes any groups, topics, videos, Mixtapes, and Shorts you created.
• Member can still find their videos on their "My videos" page. However, any videos posted to topics created by a deleted account are removed from the topic. All comments on the video from that topic are deleted.
• If you added co-leads for a group or topic you created, they no longer have access.

1. Go to info.flip.com and log in.
2. In the top right, click your Profile photo bubble > Settings .
3. Scroll to "Delete Account." Then click the "Delete Account" button.
4. In the "Delete Account" window:
   
   1. Check the boxes to acknowledge you understand what happens when you delete your account.
   2. In the "Email Address" text box, enter you email for this account.
   3. (Optional) Select a reason why you want to delete your account.
5. Click Yes, delete account.

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