1. Flip Help Center
  2. I'm an educator
  3. My settings

Update or delete your account

You’re able to update the account you use to sign in or delete your account.

Important: You’re only able to change your account settings or delete your account on Flip on web. Currently, there’s no option to update these settings on the Flip app.

 

Change your sign in email from a school domain

To change the email you use to sign in to Flip from a school domain to a personal or different school domain, follow these steps:

  1. Go to our Contact us form.
  2. Include your name and email address.
    • Important: If you still have access, include the school domain email you want to change from so we can verify your identity. This is for your security and the security of your student videos.
  3. Under "How can we help you?" select Account - I need help accessing my account.
  4. Under "Describe your problem here," include details on the school domain you'd like to change from and your new email. If possible, include any account information like join codes and names of groups or topics in your school domain account.
  5. Click Submit. 
  6. Ask your school's administrator to send us a Contact us form with this information:
    • State that you have permission to transfer your Flip account and all associated student videos to your new email address. 
    • Verify who you are.

Important: Educators using Flip under their school domain account agree to the Terms of Use and Privacy Policy for their students as representatives for their school district.

 

Delete your account

Important: 

  • When you delete your account, we remove your user content and it cannot be recovered. This is permanent.

Here are the content effects of account deletion:

  • Permanently deletes groups, topics, videos, and Mixtapes you created.
  • Students who posted to your topic can still find their videos in their "My videos" page. All comments on the video from the topic are deleted.
  • If you added co-leads for a group or topic you created, they will no longer have access.
  1. Go to info.flip.com and log in.
  2. In the top right, click the ? icon.
  3. Select "Delete Account." 
  4. In the "Delete Account" email window, please input all the required information auto-populated in the email body including:
    1. First Name
    2. Last Name
    3. Email Address
  5. Send the email.
  6. You will receive a confirmation email once completed.
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