To keep Flip safe, students should sign up and join groups with a school email address.
Important: If you're an existing member and can't access your groups anymore, this means you need to sign in with a school email.
Existing members: Sign in with your school email
If you received a message asking if you're a student, that means you tried to sign in with a personal email. To join a group or topic, make sure you sign in with a school email.
Important: Before you sign in with a school email, sign out of the account connected to your personal email.
Step 1: Sign out of your personal email
- Go to info.flip.com and log in.
- At the top right, click your Profile photo bubble
. - Click Sign out.
Step 2: Sign in with your school email
To join a group or topic, use a join option. Your educator can give you up to three join options: a Group join code, a join link, or a Flip QR.
- Go to info.flip.com and log in.
- Use one of the three join options:
- Group join code: At the bottom, enter the code.
- Join link: Click the link given by your educator.
- Flip QR: In the lower right, click QR code
and use your computer’s camera to scan it. To let Flip use your camera, click Allow.
- To join the group or topic, you can choose a Google or Microsoft email as provided by your school.
- To send videos or comments, click on a topic > Add response.
Step 1: Sign out of your personal email
- Open the Flip app.
- At the top right, tap Profile .
- Tap Log out.
- When asked if you want to log out of Flip, tap Confirm.
Step 2: Sign in with your school email
To sign in to Flip and join a group, use a join option given by your educator. There are three types of join options: a Group join code, a join link, or a Flip QR.
- Open the Flip app.
- Use one of the three join options:
- Group join code: In the upper left, enter the code.
- Join link: Tap the link given by your educator and you’ll be directed to the mobile browser. When you try to send videos or comments, you’ll be redirected to the app.
- Flip QR: In the upper right, tap the QR and use your camera to scan it. To let Flip use your camera, tap Allow.
- To join the group or topic, you can choose a Google or Microsoft email as provided by your school.
- To send videos or comments, tap on a topic > Add response.
- Important: If you can’t access, make sure your educator has added you to their group or topic.
New members: Sign up with your school email
- Go to info.flip.com and log in.
- At the top right, click Signup.
- Choose Sign in with a different email.
- Include your school email address.
- To start using Flip, include your birthdate and country or region.
Download or delete your previously posted videos
- If you have access to info.flip.com: You can always download or delete your videos.
- If you no longer have access to info.flip.com with your personal email: You can download or delete them with your lead. If you still need help, reach out to support.
Important: When you delete your Flip videos, all videos you've posted to groups and my.flip.com are permanently deleted.
How to download your videos
- On a browser, go to info.flip.com.
- Tip: Make sure you’re logged in to the account you used to create your videos.
- At the top right, click your Profile photo bubble .
- Click Download All Data > Request Download.
- In your email, you’ll get a link with all your videos and other data.
- Important: This can take some time.
How to reach out to support
- Go to our Contact us form.
- Include your first name, last name, and email address.
- Include a subject line. For example, "Delete Flip videos" or "Download your previously posted videos."
- Under "What can we help with?" select Other.
- Describe more details about why you'd like to delete your account data.
- Optional: Attach any files associated to your request.
- Select Submit.